Q: How do promo codes and discounts work at checkout?

A: Enter your discount code in the "Discount code" box during checkout - click "Apply" to see the updated total instantly. Also check your emails or our homepage banner for current deals.

Q: What payment options do you offer?

A: FoundGolfBalls’ secure checkout accepts major credit cards, including Visa, Mastercard, and American Express, along with Apple Pay, PayPal, Shop Pay, and Google Pay. There are no extra fees, all transactions are encrypted, and saved payment methods make repeat orders faster.

Q: What if checkout fails or errors?

A: First, verify your card details match your billing address. Clear your browser cache/cookies, disable ad blockers, or try incognito mode. This situation is rare with our optimized cart, but if issues persist, please contact us on regular business days by calling toll-free 1-844-803-4653, Monday to Friday, 10AM to 5PM EST, or by email customerservice@foundgolfballs.com .

Q: How do I add a logo, image or text to my order?

A: Customization is only available on our highest grade balls, Pristine Mint 5A Recycled. Foundgolfballs Pristine Mint 5A recycled golf balls do not have any existing logos imprinted and are suitable for personalization.

NOTE: If Pristine Mint 5A quality balls are currently out of stock, you may see our next level excellent grade, 5A Mint, which is not customizable. Products that do not include "Pristine" in the description, such as our 5A Mint balls are not customizable,as they may have small corporate logos. Please ensure you order Pristine Mint 5A for customization or personalization.

Q. How do I modify or cancel my order?

A: If your order has not yet shipped, please contact our Order Desk as soon as possible by calling toll-free at 1-844-803-4653, Monday to Friday, from 10:00 AM to 5:00 PM EST.

If you’re contacting us outside business hours, you can also email us at customerservice@foundgolfballs.com.

You can track the status of your order from our homepage chat with your Order# or UPS Tracking# .

A: Order Already Shipped? If your order has already shipped, email us ASAP with your order number to start a return. Please check our Warranty and Returns for more detail on our returns process. You will need a return authorization from our customer service team to return product.

Q: Items disappeared from my cart - what happened?

A: Low Stock? If the recycled golf ball you want has low stock, the item will be removed automatically from your cart. Try shopping for alternatives: Shop by Brand or Shop by Quality to find similar grade golf balls.

Page Needs Refreshing? Try refreshing the page and then check your cart.

Still having trouble? Please contact us on regular business days by calling toll-free 1-844-803-4653, Monday to Friday, 10AM to 5PM EST, or by email customerservice@foundgolfballs.com .

Q: How are Foundgolfballs orders packaged?

A: All Foundgolfballs orders are packaged in mesh bags. Or, you can special purchase 3-ball sleeves, or 12-ball clam packs when you checkout. Your balls will be sent in your preferred packaging.

Q: More questions about ordering and checkout?

A: Please contact us on regular business days by calling toll-free 1-844-803-4653 Monday to Friday, 10AM to 5PM EST, or by email customerservice@foundgolfballs.com.

Q: How fast does shipping take?

A: Our warehouse team is committed to processing regular customer orders within 24 hours on regular business days. Golf ball orders with personalization or customization require 48 hours for processing. Orders received after 12 p.m. on Fridays, on Saturday or Sunday begin processing on the next regular business day, usually Monday. Once processed, customer orders leave the warehouse within 24 hours on regular business days. This means most customer orders completed before noon on Fridays leave our warehouse within 48 to 72 hours on regular business days, depending on the type of order.

Q: What is rush processing?

A: Your order is processed at our warehouse, and then shipped via UPS.

You can move your order to the front of the processing line by selecting Rush Processing at checkout for an additional fee of $4.99. Your rush order leaves the warehouse within 24 hours, and your personalized or customized order leaves the warehouse within 48 hours.

Once your order leaves our warehouse, standard ground transit times apply, depending on your location.

Q: Do you ship to Canada?

A: Foundgolfballs.com ships primarily to customers in the United States, but we can also ship to Canada. We encourage our customers residing in Canada to visit our sister website, halfpricegolfballs.com, where we offer a very wide selection of used, recycled and refinished golf balls in CAD.

Q: Who delivers my order?

A: Foundgolfballs.com is proud to exclusively use UPS to deliver parcels to our customers in most locations in the United States including Hawaii.

Q: How fast can you deliver?

A: All foundgolfballs.com orders are shipped UPS Ground

UPS Ground standard transit time varies heavily by distance. Depending on your delivery address, it can take between 3 to 7+ business days after leaving our warehouse for your parcel to arrive. Transit times to Alaska, Hawaii, distant mountainous and island regions, and deliveries to remote northern postal codes in Canada can fall outside these estimates, taking another 1 to 3 business days. Ground standard deliveries are usually treated as “no signature required” by default. Delivery drivers will attempt to leave packages at locations they deem safe.

Q: Why am I paying extra to ship to remote locations?

A: An additional handling charge of $80 is applied to all orders shipped to Alaska, Hawaii, Puerto Rico, Virgin Islands, other remote locations, or the Canadian Territories. If you're shipping beyond UPS core, standard operational areas (lower 48 states) contact us by email at Customer Service to help estimate shipping costs before you buy. 

Q: How do I qualify for free shipping?

A: Free Shipping is available if the total amount of your order, after all discounts, is USD$89.01 or more.

If the total amount of your order is USD$89 or less, a flat shipping fee of USD$11.99 is added.

Q: Where can I find my order number and my tracking number for my parcel?

A: We keep you informed about your orders

1. You will receive an Order Confirmation email with your order number and detailed receipt at the email address you entered when ordering once your order is successfully completed.
2. You will receive a Shipment Confirmation email containing a linked tracking number once your parcel(s) leaves our warehouse. 

Q: Why can't I find my order and shipping confirmation Emails from foundgolfballs.com?

A: Make Foundgolfballs.com a trusted contact

Make sure emails from foundgolfballs.com go straight to your Inbox by adding our contact information to your safe sender and domain list.

Q: How do I track my shipment?

A: Shipments can be tracked in a few ways:

1. Click "log in" to your account
2. Paste your tracking number into the UPS tracking tool
3. Paste your order number into our AI Chat “track my order” on foundgolfballs.com.

Your linked tracking number can be found in your Shipment Confirmation email.

Q: Sorry, no P.O. Boxes

A: UPS does not ship to P.O. Boxes in the United States.

Q: Are there Cross Border Fees or Tariffs?

A: None - foundgolfballs.com covers all cross border fees or tariffs! There are no Cross Border Fees or Tariffs when you order from foundgolfballs.com.

Q: UPS delivered crushed or missing items - help?

A: Notify us by email. Include your order number and photos of the package. Keep all original packaging for claims to be approved.

Email customerservice@foundgolfballs.com with order number for replacement, or contact us on regular business days toll-free 1-844-803-4653 Monday to Friday, 10AM to 5PM EST. Free replacement under guarantee.

Q: My tracking shows delay - what now?

A: High volume/holidays sometimes cause delays (99% ship within our processing times). If delay is more than 10 days contact us as soon as possible during regular business days by calling toll-free 1-844-803-4653 Monday to Friday, 10AM to 5PM EST, or by email customerservice@foundgolfballs.com.

Q: I entered the wrong delivery address - can UPS reroute?

A: We can try and reroute your package depending on how long it has been since you placed your order. Here are some things you can do to make sure your shipment is routed properly.

1. Just placed your order? If you just placed your order, leave a message toll-free at 1-844-803-4653 between 10AM and 5PM EST or email customerservice@foundgolfballs.com with your order number and any other information that will help us.
   
2. Already received your shipping confirmation Email? If you have already received a shipping confirmation Email from foundgolfballs.com, your package has already left the warehouse. Next steps:
   

• Click the tracking link in your shipping confirmation Email. UPS can sometimes reroute your parcel "UPS reroute package" on their tracking site. UPS has other services for customers when parcels are on route you may be able to use.

Q: "More questions about Shipping and Delivery?

A: For urgent help on regular business days, Monday to Friday, 10AM to 5PM EST phone is best  toll-free 1-844-803-4653. For other questions please Email customerservice@foundgolfballs.com.

Q: Explain the different grades of golf balls.

A: FoundGolfBalls.com uses a clear grading system to help you choose the right quality:

• Pristine — our top 5% of golf balls. Like new, logo-free, and available for customization.
  
• Refinished — premium, like-new golf balls with a clean, logo-free finish.
  
• (5A) Mint — glossy, like-new appearance with only minor imperfections; some logos may be present.
  
• (4A) Near Mint — minor scuffs or wear, typically from limited play. Logos may be present, and the balls remain fully playable.

• (3A) Good — visible wear and logos, offering excellent value for practice and casual play.
  

See How We Grade for more detail.

Q: How do FoundGolfBalls.com balls compare to new in distance/spin?

A: Pristine Mint (5A) grade matches new for compression, spin - minimal play before recovery preserves core. Customers report identical yardage, feel. Shop for customizable (5A) Pristine Mint now!

See How We Grade  to learn more about Foundgolfballs recycled golf ball quality.

Q: Are logos common in FoundGolfBalls.com orders?

A: Choose (5A) Pristine Mint or Factory Refinished to ensure no corporate or team logos. Logos (minor player/team logos) typically appear in our 5A/4A/3A grades unless item is specifically marked No Logo or Pristine;

See How We Grade  to learn more about foundgolfballs recycled golf ball quality. All disclosed per grade - no surprises.

Q: Quality not as described from FoundGolfBalls.com?

A: This is rare. We at Foundgolfballs.com want all of our customers to be 100% completely satisfied with your purchase. We stand behind every item we sell. If you are unhappy with your product, immediately email customerservice@foundgolfballs.com with photos of your shipment and your order number for free exchange, refund under guarantee. You must contact customer service for a Return Authorization. 4.7/5 verified reviews confirm consistency.

Q: Process behind FoundGolfBalls.com quality?

A: Recovered golf balls are machine-cleaned, sanitized, a multi-stage inspection sorts them into grades. 30+ years of experience ensures recycled golf balls offered by  FoundGolfBalls, like Titleist Pro V1, arrive pristine-ready. See more about buying Recycled Used or Refinished golf balls from foundgolfballs.com

Q: What grade do you recommend for new golfers?

A: Shop (4A) Near Mint  for high value. 4A Near Mint grade will range from recycled golf balls with minor markings and/or small surface scratches/scuffs. Every golf ball in this grade could be played in a round of golf. 4A Near Mint will appear the way a new ball looks after 12-18 holes - with light shading and minor scratches. There are no balls in this grade that would have their performance compromised. All balls in this grade will have a logo previously imprinted. Wait to buy 5A Pristine until you stop losing so many golf balls; shop our 5 Dozens in 4A or 5A/ 4A mixes.

Q: Tournament-legal balls available?

A: Yes -  FoundGolfBalls Factory Refinished grade golf balls meet USGA specs, appear like new, with no player markings or corporate logos. They are new in appearance and will feel and play similarly to a new golf ball. Serious players trust FoundGolfBalls for competitive rounds. Refinished grade is formally accepted by the USGA. Rule 5-1/4 states "it is permissible for such a ball to be used." Shop Refinished.

Q: Compare (5A) Mint and Pristine (5A) Mint at FoundGolfBalls.com?

A: Both elite - see How We Grade to compare all quality grades.

(5A) Mint recycled grade balls have the gloss and appearance of a new golf ball. You will be thrilled with the performance and feel as if they came new out of a box. Most  balls may have a small logo or minor ink spot that does not affect the performance of the ball.

(5A) Pristine Mint recycled grade are the Best of the Best recycled balls available. Only 5% of all recycled balls are Pristine. The balls look like they have never been hit and are free of any marks, logos or player markings. They look like they have just been taken out of a new sleeve.

Q: How good is FoundGolfBalls.com custom logos, text?

A: Customization and personalization is only available on Pristine (5A) Mint grade golf balls. Customization is offered free, and the printing is high-quality, crisp, and durable. Popular on FoundGolfBalls for special occasions and events (non-returnable policy). 

Q: What's the guarantee for FoundGolfBalls.com balls?

A: 100% satisfaction—return unused within 30 days for refund/exchange.

See Warranty & Returns. FoundGolfBalls.com backs every grade; issues resolved fast. 

Q: Still have questions about Product Quality?

If you have unanswered questions about FoundGolfBalls product quality please send us an Email to customerservice@foundgolfballs.com and we'll respond quickly.

Q: What's your satisfaction guarantee on FoundGolfBalls?

A: 100% money-back on FoundGolfBalls.com used, recycled balls. If unhappy - return unused within 30 days. See details on process for Returns. 

Contact customerservice@foundgolfballs.com for return authorization and label.

Q: Return process for FoundGolfBalls.com order.

Email us within 5 days of receipt customerservice@foundgolfballs.com for return authorization;  keep unused merchandise and original packaging; ship unused FoundGolfBalls in original packaging within 10 days. We will send a return label prepaid. Credit issued post-inspection; please insure return. For details see Warranty and Returns.

Q: Can I return golf balls I ordered customized or personalized?

A: Not usually - personalized FoundGolfBalls (free logos/text) non-returnable per policy. Quality guaranteed pre-print. If you are unhappy with your product, please contact us immediately toll-free 1-844-803-4653 on regular business days, Monday to Friday, 10AM to 5PM EST. Or, email photos, explanation and your order number to customerservice@foundgolfballs.com.

Q: FoundGolfBalls must be unused for returns?

A: Yes - returned merchandise must be as shipped with original packaging.

See more on Returns.

Q: Returns on large FoundGolfBalls orders?

A: Eligible under 30-day guarantee; 15% restock fee possible on wholesale FoundGolfBalls. Return Authorization required; contact us toll-free 1-844-803-4653 regular business days, Monday to Friday, 10AM to 5PM EST or email customerservice@foundgolfballs.com ASAP with order number for next steps.

Q: UPS delivered a damaged parcel - what now?

A: You must contact us within 5 days by Email with your order number and photos of the damaged shipment at customerservice@foundgolfballs.com to initiate a replacement. Keep all original packaging. See Damaged Shipping Discrepancies in Warranty and Returns page. Free replacement under guarantee.

Q: Does FoundGolfBalls offer original manufacturer warranties?

A: No - recycled golf balls are not endorsed by original golf ball manufacturers. Our 100% guarantee covers quality, performance instead.

Q: Need more help with Returns and Guarantee?

A: For urgent help on regular business days, Monday to Friday, 10AM to 5PM EST phone is best toll-free 1-844-803-4653 with order number ready, or Email  customerservice@foundgolfballs.com.

Q: Savings on FoundGolfBalls vs new golf balls?

A: Up to 50-80% off retail prices of new golf balls. Great for regular golfers who lose many balls on the course. High performance recycled balls are available at a fraction of the price of new. Check out our Titleist Pro V1, (5 Dozen) today.

Q: Discounts for large FoundGolfBalls orders?

A: Yes - FoundGolfBalls offers significant discounts on bulk purchases. We offer bulk golf balls sales across the range of quality grades. Check out our Bulk Deals today.

Q: Where to find FoundGolfBalls discounts?

A: Check your Emails. Visit our home page, main banner. Also visible at checkout. Apply at checkout.

Q: Cheapest good quality recycled balls for practice?

A: (3A) Good - Practice grade - playable wear, perfect high-loss golfers.  Also (4A) Near Mint grade recycled balls can used in regular play although a bit cosmetically challenged. See How We Grade for a detailed view of all foundgolfballs quality.

Q: Free shipping on FoundGolfBalls orders?

A: Free shipping on orders USD $89+ (post-discount) - covers most FoundGolfBalls orders. Under USD $89 shipping fee is $11.99 flat.

Q: Why FoundGolfBalls.com?

A: Cost Savings — Save 50–80% compared with the retail price of new golf balls.

Premium Brands — Play high-performance golf balls at a fraction of the cost.

Quality Grading System — Choose the grade that best fits your game and budget.

Eco-Friendly — Give quality golf balls a second life and help reduce waste.

Free Shipping — Enjoy free shipping on U.S. orders over $89.

Customer Satisfaction — Shop with confidence backed by verified customer reviews and dependable quality.

Q: Hidden fees in FoundGolfBalls totals?

A: None - Checkout shows final cost for FoundGolfBalls orders.

Q: Affordable starter FoundGolfBalls offers?

A: 5A/Mint and 4A/Near Mint Mixes. Try Assorted Brands or Assorted Colors in
5A or 4A mixes.

Q: More questions about pricing and savings?

A:Email us at customerservice@foundgolfballs.com if you have unanswered questions about pricing and savings.

Q: Best way to reach customer service?

A: AI chat (bottom right) can answer many questions, contact us toll-free 1-844-803-4653 on regular business days, Monday to Friday, 10AM to 5PM EST, or email customerservice@foundgolfballs.com with order number. Fastest: chatbot for many answers to frequently asked questions.

Q: When is customer support available?

A: Email response usually within 24 hours on regular business days. AI chat is available 24/7.The Customer Service team is available toll-free at 1-844-803-4653 Monday to Friday, 10AM to 5PM EST. Contact us by Email customerservice@foundgolfballs.com.

Q: Call for immediate FoundGolfBalls assistance?

A: Contact us toll-free on regular business days 1-844-803-4653, Monday to Friday, 10AM to 5PM EST or email customerservice@foundgolfballs.com with order number. Phone is best for urgent shipping or quality questions. Please try our AI chat for quick questions.

Q: Need more help from Customer Service?

A: For urgent help on regular business days, Monday to Friday, 10AM to 5PM EST,  phone is best  toll-free 1-844-803-4653. Leave a message and we will respond as quickly as possible.  Email customerservice@foundgolfballs.com with order number.

Q: How do I check past FoundGolfBalls orders?

A: Log into account > "My Orders" tab - see status, tracking, invoice PDFs.

Guest checkout? Email customerservice@foundgolfballs.com with name, email for records.

Q: "Get tracking for my FoundGolfBalls order?"

A: There are a few ways to track your order:

• Enter your tracking number or order number into Chat (bottom right of your screen) with "Help" in the green message icon
  
• Access your Account > Orders > Click tracking # (UPS). 
  
• Find your Shipping Confirmation Email sent post-shipment with live link. 
  

No email? Check spam or email us customerservice@foundgolfballs.com with order number.

Q: Cancel unshipped FoundGolfBalls order?

A: Yes if your order has not left our warehouse, email customerservice@foundgolfballs.com  ASAP with your order #, or on regular business days call toll-free 1-844-803-4653. Full refund issued; shipped orders need return authorization. 

Q: Change billing for existing FoundGolfBalls order?

A: If your order has not yet left our warehouse, email customerservice@foundgolfballs.com as soon as possible with your order number and updated payment details. You can also call us toll-free at 1-844-803-4653, Monday to Friday, from 10:00 AM to 5:00 PM.

If your order has already shipped, please update the payment method in your account for future FoundGolfBalls purchases.

Q: Repeat order from FoundGolfBalls history?

A: Account > Orders > Click the reorder button - same quantity/grade auto-adds to cart.

Q: Get PDF receipt for FoundGolfBalls order?

A: Account > Orders > Select Order > Download Invoice. Need copy? Email customerservice@foundgolfballs.com ASAP with order number - usually sent within 1 regular business day.

Q: Why split shipments on my FoundGolfBalls order?

A: Large/bulk FoundGolfBalls (50+ dozen) may ship separately for speed. Each shipment gets individual tracking; free shipping applies to total.

Q: Still need help with My Orders?

A: For urgent help on regular business days, Monday to Friday, 10AM to 5PM EST phone toll-free 1-844-803-4653 or Email customerservice@foundgolfballs.com with order number ready.

Q: Scale of the lost golf balls problem?

A: 300M+ US yearly, 3-5B globally - 19K tons plastic waste. FoundGolfBalls recovers lost balls from hazards, mitigating landfill and ocean pollution.

Q: What impact does purchasing one dozen recycled golf balls have?

A: Each recycled dozen gives 12 golf balls a second life instead of leaving them in the environment. Across the industry, recycling used golf balls is estimated to generate significant savings each year while supporting recovery efforts that remove lost balls from courses and surrounding areas.

Q: Why are new golf balls lost in the environment an ecological threat?

A: Microplastics and heavy metals harm marine life and groundwater. FoundGolfBalls diverts thousands tons yearly by making recycled golf balls available direct to golfers.

Q: What is the carbon footprint of new golf balls compared with recycled golf balls?

A: Manufacturing new golf balls requires raw materials and energy, while recycling existing golf balls extends their useful life and reduces the need for new production. Choosing recycled golf balls can therefore help reduce the overall environmental footprint associated with manufacturing new ones.

Q: How many balls actually get recovered?

A: 150M+ US annually through organized recovery. FoundGolfBalls handles high volumes daily, scaling sustainability impact.

Q: What poisons do golf balls leach?

A: Zinc oxide and benzoyl peroxide stress aquatic life. FoundGolfBalls prevents toxin leaching by reclaiming balls long before they begin to decompose.

Q: How does buying recycled golf balls help globally?

A: Buying recycled golf balls supports worldwide recovery and reuse efforts by giving lost golf balls a second life instead of leaving them in the environment. FoundGolfBalls helps support this broader recovery network by returning used golf balls to play.

Q: From lost to recycled - what happens?

A: Recovery, cleaning, grading, resale. FoundGolfBalls closes the loop, preventing endless new production cycles.

Q: Typical ball loss rate for new golfers?

A: 5-10 balls per 18-hole round from slices, water hazards and woods.