Q: "How do promo codes and discounts work at checkout?”

A: Enter your discount code in the "Discount code" box during checkout - click "Apply" to see the updated total instantly. Also check your emails or our homepage banner for current deals.

Q: "What payment options do you offer?"

A: Foundgolfballs secure checkout accepts major credit cards (Visa, Mastercard, Amex), Apple Pay, PayPal, Shop Pay, GPay - no extra fees. All transactions encrypted; saved cards speed up repeat orders.

Q: "What if checkout fails or errors?"

A: First, verify your card details match your billing address. Clear your browser cache/ cookies, disable ad blockers, or try incognito mode. This situation is rare with our optimized cart, but if issues persist, please contact us on regular business days by calling toll-free 1-844-803-4653, Monday to Friday, 10AM to 5PM EST, or by email customerservice@foundgolfballs.com .

Q: "How do I add a logo, image or text to my order?"

A: Customization is only available on our highest grade balls, Pristine Mint 5A Recycled. Foundgolfballs Pristine Mint 5A recycled golf balls do not have any existing logos imprinted and are suitable for personalization.

NOTE: If Pristine Mint 5A quality balls are currently out of stock, you may see our next level excellent grade, 5A Mint, which is not customizable. Products that do not include "Pristine" in the description, such as our 5A Mint balls are not customizable,as they may have small corporate logos. Please ensure you order Pristine Mint 5A for customization or personalization.

Q. How do I modify or cancel my order?

A: Order Not Yet Shipped? If your order has not yet shipped, contact Order Desk immediately by calling toll-free 1-844-803-4653 on regular business days, Monday to Friday, 10AM to 5PM EST. If after hours you can also try sending us an Email at customerservice@foundgolfballs.com.

You can track the status of your order from our homepage Chat with your Order# or UPS Tracking# .

A: Order Already Shipped? If your order has already shipped, email us ASAP with your order number to start a return. Please check our Warranty and Returns for more detail on our returns process. You will need a return authorization from our Customer Service team to return product.

Q: Items disappeared from my cart - what happened?

A: Low Stock? If the recycled golf ball you want has low stock, the item will be removed automatically from your cart. Try shopping for alternatives: Shop by Brand or Shop by Quality to find similar grade golf balls.

Page Needs Refreshing? Try refreshing the page and then check your cart.

Still having trouble? Please contact us on regular business days by calling toll-free 1-844-803-4653, Monday to Friday, 10AM to 5PM EST, or by email customerservice@foundgolfballs.com .

Q: How are Foundgolfballs orders packaged?

A: All Foundgolfballs orders are packaged in mesh bags. Or, you can special purchase 3-ball sleeves, or 12-ball clam packs when you checkout. Your balls will be sent in your preferred packaging.

Q: More questions about Ordering and Checkout?

A: Please contact us on regular business days by calling toll-free 1-844-803-4653 Monday to Friday, 10AM to 5PM EST, or by email customerservice@foundgolfballs.com .

Q: "Which carrier ships my order?"

A: UPS handles all deliveries to lower 48 US states, Hawaii, and Canada - Priority service. Your shipment confirmation Email has your UPS Tracking#.  Parcels are delivered with No signature needed; safe-drop at door/porch.

Q: "How soon will I receive my order?"

A: Parcels ship from our warehouse within 24 - 48 hours (regular business days); it may take 3-8 days delivery after leaving warehouse (excludes Alaska/Puerto Rico).  Follow your shipment by using your tracking number on our Chat, or directly on UPS Tracking.

Q: "Do you offer free shipping?"

A: Yes, shipping is free on orders over USD $89+ (after discounts) to lower 48 States. Orders less than USD $89 are subject to a flat rate shipping of $11.99 - check your cart total before checkout.

Need to add one more product? Shop our Flash Deals now!

Q: "How quickly can I get a rush order?

A: Contact us immediately during regular business days by calling toll-free 1-844-803-4653 Monday to Friday, 10AM to 5PM EST, or by email customerservice@foundgolfballs.com. Ask for the Order Desk. Rush orders are not eligible for free shipping. Foundgolfballs works with UPS, and depending on the time of day, and your shipping address, we can help expedite your order.

Q: "Do you deliver outside US?"

A: Yes. We ship primarily to the lower 48, Hawaii, Canada. Alaska, Puerto Rico, territories: +$80 handling (contact our Order Desk for a quote by calling toll-free 1-844-803-4653 Monday to Friday, 10AM to 5PM EST), or by email customerservice@foundgolfballs.com. No P.O. Boxes.

Q: "Any tariffs/ duties ordering from Canada?"

A: None - FoundGolfBalls.com covers all cross-border fees. Checkout total = final cost, no surprises.

Q: Where's my order tracking info?

A: Several ways to quickly find your order tracking and status. 

1. Your shipment confirmation Email has your UPS Tracking# - click the link.
2. Use our Chat located on our website to instantly track your shipment
3. Login into your account. 

Q: "UPS delivered crushed/ missing items - help?

A: Within 5 business days notify us by email. Include your order number and photos of the package. Keep all original packaging for claims to be approved.

Email customerservice@foundgolfballs.com with order number for replacement, or contact us on regular business days toll-free 1-844-803-4653 Monday to Friday, 10AM to 5PM EST. Free replacement under guarantee.

Q: "My tracking shows delay - what now?"

A: High volume/holidays sometimes cause delays (99% ship same/next day). If delay is more than 10 days contact us as soon as possible during regular business days by calling toll-free 1-844-803-4653 Monday to Friday, 10AM to 5PM EST, or by email customerservice@foundgolfballs.com.

Q: Why am I paying extra to ship to remote locations?

A: UPS shipments to Alaska, Hawaii, Puerto Rico, NWT, Yukon, Nunavut need special handling. To ensure you know the shipping charges before you finalize your purchase, Email customerservice@foundgolfballs.com for an exact shipping quote.

Q: "I entered the wrong delivery address - can UPS reroute?"

A: We can try and reroute your package depending on how long it has been since you placed your order. Here are some things you can do to make sure your shipment is routed properly.

1. Just placed your order? If you just placed your order, call us toll-free at 1-844-803-4653 between 10AM and 5PM EST or email customerservice@foundgolfballs.com with your order number and any other information that will help us.
   
2. Already received your shipping confirmation Email? If you have already received a shipping confirmation Email from foundgolfballs.com, your package has already left the warehouse. Next steps:
   

• Click the tracking link in your shipping confirmation Email. UPS can sometimes reroute your parcel "UPS reroute package" on their tracking site. UPS has other services for customers when parcels are on route you may be able to use.

Q: "More questions about Shipping and Delivery?

A: For urgent help on regular business days, Monday to Friday, 10AM to 5PM EST phone is best  toll-free 1-844-803-4653. For other questions please Email customerservice@foundgolfballs.com.

Q: "Explain your golf ball grades like (5A) Pristine, (5A) Mint, and (4A) Near Mint"

A: FoundGolfBalls.com grades ensure quality:

• (5A) Pristine Mint (top 5%, like new, logo-free) customizable
• Refinished (top-end, like new, logo-free
• (5A) Mint (glossy new-like, minor logos ok)
• (4A) Near Mint (minor scuffs after 6-9 holes, logos, playable)
• (3A) Good (visible wear, logos, practice value)
  

See How We Grade for more detail.

Q: "How do FoundGolfBalls.com balls compare to new in distance/spin?"

A: Pristine Mint (5A) grade matches new for compression, spin - minimal play before recovery preserves core. Customers report identical yardage, feel. Shop for customizable (5A) Pristine Mint now!

See How We Grade  to learn more about foundgolfballs recycled golf ball quality.

Q: "Are logos common in FoundGolfBalls.com orders?

A: Choose (5A) Pristine Mint or Factory Refinished to ensure no corporate or team logos. Logos (minor player/team logos) typically appear in our 5A/4A/3A grades unless item is specifically marked ""No Logo"" or ""Pristine"";

See How We Grade  to learn more about foundgolfballs recycled golf ball quality. All disclosed per grade - no surprises.

Q: "Quality not as described from FoundGolfBalls.com?

A: This is rare. We at Foundgolfballs.com want all of our customers to be 100% completely satisfied with your purchase. We stand behind every item we sell. If you are unhappy with your product, immediately email customerservice@foundgolfballs.com with photos of your shipment and your order number for free exchange, refund under guarantee. You must contact customer service for a Return Authorization .  4.7/5 verified reviews confirm consistency.

Q: "Process behind FoundGolfBalls.com quality?

A: Recovered golf balls are machine-cleaned, sanitized, multi-stage inspection sorts into grades. 30+ years experience ensures recycled golf balls offered by  FoundGolfBalls, like Titleist Pro V1, arrive pristine-ready. See more about buying Recycled Used or Refinished golf balls from foundgolfballs.com

Q: "What grade do you recommend for new golfers?"

A: Shop (4A) Near Mint  for high value. 4A Near Mint grade will range from recycled golf balls with minor markings and/or small surface scratches/scuffs. Every golf ball in this grade could be played in a round of golf. 4A Near Mint will appear the way a new ball looks after 12-18 holes - with light shading and minor scratches. There are no balls in this grade that would have their performance compromised. All balls in this grade will have a logo previously imprinted. Wait to buy 5A Pristine until you stop losing so many golf balls; shop our 5 Dozens in 4A or 5A/ 4A mixes.

Q: "Tournament-legal balls available?"

A: Yes -  Foundgolfballs Factory Refinished grade golf balls meet USGA specs,  appear like new, with no player markings or corporate logos. They are new in appearance and will feel and play similarly to a new golf ball. Serious players trust FoundGolfBalls for competitive rounds. Refinished grade is formally accepted by the USGA. Rule 5-1/4 states "it is permissible for such a ball to be used". Shop Refinished now! 

Q: "Compare (5A) Mint and Pristine (5A) Mint at FoundGolfBalls.com?

A: Both elite - see How We Grade to compare all quality grades.

(5A) Mint recycled grade balls have the gloss and appearance of a new golf ball. You will be thrilled with the performance and feel as if they came new out of a box. Most  balls may have a small logo or minor ink spot that does not affect the performance of the ball.

(5A) Pristine Mint recycled grade are the Best of the Best recycled balls available. Only 5% of all recycled balls are Pristine. The balls look like they have never been hit and are free of any marks, logos or player markings. They look like they have just been taken out of a new sleeve- mostly 1 hit wonders.

Q: "How good is FoundGolfBalls.com custom logos, text?"

A: Customization is only available on Pristine (5A) Mint grade golf balls. Customization is offered free, and the print is high-quality printing, crisp and durable. Popular on FoundGolfBalls for special occasions and events (non-returnable policy). 

Q: What's the guarantee for FoundGolfBalls.com balls?

A: 100% satisfaction—return unused within 30 days for refund/exchange.

See Warranty & Returns. FoundGolfBalls.com backs every grade; issues resolved fast. 

Q: "Still have questions about Product Quality?

If you have unanswered questions about foundgolfballs product quality please send us an Email to customerservice@foundgolfballs.com and we'll respond quickly.

Q: "What's your satisfaction guarantee on FoundGolfBalls?

A: 100% money-back on FoundGolfBalls.com used, recycled balls. If unhappy - return unused within 30 days. See details on process for Returns. 

Contact customerservice@foundgolfballs.com for return authorization and label.

Q: "Return process for FoundGolfBalls.com order?

Email us within 5 days of receipt customerservice@foundgolfballs.com for Return Authorization;  keep unused merchandise and original packaging; ship unused FoundGolfBalls in original packaging within 10 days. We will send a return label prepaid. Credit issued post-inspection; please insure return. For details see Warranty and Returns.

Q: "Can I return golf balls I ordered customized or personalized?"

A: Not usually - personalized FoundGolfBalls (free logos/text) non-returnable per policy. Quality guaranteed pre-print. If you are unhappy with your product, please contact us immediately toll-free 1-844-803-4653 on regular business days, Monday to Friday, 10AM to 5PM EST. Or, email photos, explanation and your order number to customerservice@foundgolfballs.com.

Q: "FoundGolfBalls must be unused for returns?

A: Yes - returned merchandise must be as shipped with original packaging. FoundGolfBalls.com inspects; defective FoundGolfBalls replaced free,  See more on Returns.

Q: "Shipping refunded for FoundGolfBalls returns?"

A: Yes - Under most circumstances. If you wish to return your order please contact us by Email at customerservice@foundgolfballs.com to receive a prepaid UPS label for the return.

Q: "Returns on large FoundGolfBalls orders?"

A: Eligible under 30-day guarantee; 15% restock fee possible on wholesale FoundGolfBalls. Return Authorization required; contact us toll-free 1-844-803-4653 regular business days, Monday to Friday, 10AM to 5PM EST or email customerservice@foundgolfballs.com ASAP with order number for next steps. You must contact us for Bulk Handling.

Q: "UPS delivered a damaged parcel - what now?"

A: You must contact us within 5 days by Email with your order number and photos of the damaged shipment at customerservice@foundgolfballs.com to initiate a replacement. Keep all original packaging. See Damaged Shipping Discrepancies in Warranty and Returns page. Free replacement under guarantee.

Q: "Does FoundGolfBalls have original warranties?"

A: No - recycled golf balls are not endorsed by original golf ball manufacturers. Our 100% guarantee covers quality, performance instead.

Q: "Need more help with Returns and Guarantee?"

A: For urgent help on regular business days, Monday to Friday, 10AM to 5PM EST phone is best  toll-free 1-844-803-4653 with order number ready.  Or Email  customerservice@foundgolfballs.com.

Q: "Savings on FoundGolfBalls vs retail?"

A: Up to 50-80% off retail prices of new golf balls. Great for regular golfers who lose many balls on the course. High performance recycled balls are available at a fraction of the price of new. Check out our Titleist Pro V1, (5 Dozen) today.

Q: "Discounts for large FoundGolfBalls orders?"

A: Yes - Foundgolfballs offers significant discounts on bulk purchases (25 Dozen; 100 Dozen). We offer bulk golf balls sales across the range of quality grades, eg. Bulk Titleist Pro V1 Refinished (Straight Line). Check out our Bulk Deals today.

Q: "Where to find FoundGolfBalls discounts?

A: Check your Emails. Visit our home page, main banner. Also visible at checkout. Apply at checkout.

Q: "Cheapest good quality recycled balls for practice?"

A: (3A) Good - Practice grade - playable wear, perfect high-loss golfers.  Also (4A) Near Mint grade recycled balls can used in regular play although a bit cosmetically challenged. See How We Grade for a detailed view of all foundgolfballs quality.

Q: "Free shipping on FoundGolfBalls orders?"

A: Free shipping on orders USD $89+ (post-discount) - covers most FoundGolfBalls orders. Under USD $89 shipping fee is $11.99 flat.

Q: "Why FoundGolfBalls.com?"

A: Cost Savings - up to 50-80% off retail new price. Premium Brands - high performance balls at a fraction of the price. Quality Grading System - choose the grade the fits your budget. Eco-Friendly - reduce environmental waste; sustainable; Free Shipping - discounts on larger orders; free shipping over $89 USD. Customer Satisfaction - trusted; verified reviews; quality.

Q: "Hidden fees in FoundGolfBalls totals?"

A: None - Checkout shows final cost for FoundGolfBalls orders.

Q: "Affordable starter FoundGolfBalls offers?"

A: 5A/Mint and 4A/Near Mint Mixes. Try Assorted Brands or Assorted Colors in
5A or 4A mixes.

Q: "More questions about pricing and savings?"

A:Email us at customerservice@foundgolfballs.com if you have unanswered questions about pricing and savings.

Q: "Best way to reach customer service?"

A: AI chat (bottom right) can answer many questions, contact us toll-free 1-844-803-4653 on regular business days, Monday to Friday, 10AM to 5PM EST, or email customerservice@foundgolfballs.com with order number. Fastest: chatbot for many answers to frequently asked questions.

Q: "When is customer support available?"

A: Email response usually within 24hrs on regular business days. AI chat is available 24/7. Customer Service team toll-free 1-844-803-4653 Monday to Friday, 10AM to 5PM EST. Contact us by Email customerservice@foundgolfballs.com.

Q: "Call for immediate FoundGolfBalls assistance?"

A: Contact us toll-free on regular business days 1-844-803-4653, Monday to Friday, 10AM to 5PM EST or email customerservice@foundgolfballs.com with order number. Phone best for urgent shipping /quality questions; use AI chat for quick questions.

Q: "Need more help from Customer Service?"

A: For urgent help on regular business days, Monday to Friday, 10AM to 5PM EST,  phone is best  toll-free 1-844-803-4653. Leave a message and we will respond as quickly as possible.  Email customerservice@foundgolfballs.com with order number.

Q: "How do I check past FoundGolfBalls orders?"

A: Log into account > "My Orders" tab - see status, tracking, invoice PDFs.

Guest checkout? Email customerservice@foundgolfballs.com with name, email for records.

Q: "Get tracking for my FoundGolfBalls order?"

A: There are a few ways to track your order:

• Enter your tracking number or order number into Chat (bottom right of your screen) with "Help" in the green message icon
  
• Access your Account > Orders > Click tracking # (UPS). 
  
• Find your Shipping Confirmation Email sent post-shipment with live link. 
  

No email? Check spam or email us customerservice@foundgolfballs.com with order number.

Q: "Cancel unshipped FoundGolfBalls order?"

A: Yes if your order has not left our warehouse, email customerservice@foundgolfballs.com  ASAP with your order #, or on regular business days call toll-free 1-844-803-4653. Full refund issued; shipped orders need return authorization. 

Q: "Change billing for existing FoundGolfBalls order?"

A: Pre-shipment only - if your order has not left our warehouse -  ASAP email customerservice@foundgolfballs.com with order number and new card details or or on regular business days call toll-free 1-844-803-4653, Monday to Friday, 10AM to 5PM.

If already shipped, update account payment method for future FoundGolfBalls purchases.

Q: "Repeat order from FoundGolfBalls history?"

A: Account > Orders > Click ""Reorder"" button - same quantity/grade auto-adds to cart.

Q: "Get PDF receipt for FoundGolfBalls order?"

A: Account > Orders > Select order > ""Download Invoice."" Need copy? Email customerservice@foundgolfballs.com ASAP with order number - usually sent within 1 regular business day.

Q: "Why split shipments on my FoundGolfBalls order?"

A: Large/bulk FoundGolfBalls (50+ dozen) may ship separately for speed. Each shipment gets individual tracking; free shipping applies to total.

Q: "Still need help with My Orders?"

A: For urgent help on regular business days, Monday to Friday, 10AM to 5PM EST phone toll-free 1-844-803-4653 or Email customerservice@foundgolfballs.com with order number ready.

Q: "Scale of lost golf balls problem?"

A: 300M+ US yearly, 3-5B globally - 19K tons plastic waste. FoundGolfBalls recovers lost balls from hazards, mitigating landfill/ocean pollution.

Q: "Impact of one recycled dozen purchase?"

A: Keeps 12 new golf balls from nature; industry saves 150M US/year. Every FoundGolfBalls order directly impacts hazard recovery divers.

Q: "Why are new golf balls lost in the environment an ecological threat?"

A: Microplastics + heavy metals (zinc/lead) harm marine life/groundwater. FoundGolfBalls diverts thousands tons yearly by making recycled golf balls available direct to golfers.

Q: "Carbon footprint of new vs recycled?"

A: New golf balls = 18K metric tons CO2/year. FoundGolfBalls recycling bypasses need for raw material manufacturing, cutting your carbon footprint.

Q: "How many balls actually get recovered?"

A: 150M+ US annually through organized recovery. FoundGolfBalls handles high volumes daily, scaling sustainability impact.

Q: "What poisons do golf balls leach?"

A: Zinc oxide/benzoyl peroxide stress aquatic life. FoundGolfBalls prevents toxin leaching by reclaiming balls long before they begin to decompose.

Q: "How does buying recycled help worldwide?"

A: Supports 420M+ global recovery efforts. FoundGolfBalls contributes to worldwide ball recovery infrastructure.

Q: "From lost to recycled - what happens?"

A: Recovery, cleaning, grading, resale. FoundGolfBalls closes the loop, preventing endless new production cycles.

Q: "Typical ball loss rate for new golfers?"

A: 5-10 balls per 18-hole round from slices, water hazards, woods - far more than performance matters early on.